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"Thank you for taking the time to speak with me yesterday. I appreciate your assistance in helping me to resolve my issue. What amazed me though wasn't the fact that you resolved my issue, but the way in which you helped me to resolve it.
Your customer service skills were phenomenal. You were so professional, knowledgeable, friendly, and thorough. I taught a graduate-level course for many years on "Developing Customer Service Organizations", and know a little bit about what it takes for an organization to provide outstanding customer service.
Today, most organizations fall flat when it comes to providing such service, but you provided me with a truly outstanding experience yesterday.
Thank you for providing me with the hope that exceptional customer service in this country is not dead. With individuals like you in the workforce, I am confident that will not happen. You are an outstanding credit to JFQ Lending, Thank you again."
-- Cliff Evans